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LAST UPDATED: December 3, 2020
HELLO PRODUCTS, LLC (“hello”, “we” or “us”) provides this privacy and security policy (this “Policy”) because we know that you care about how your personal information is collected, used, shared and stored. We want you to be familiar with how Hello collects, uses, and discloses information.
By using the Services you understand that you are sharing information with hello.
PLEASE SEE BELOW FOR OUR POLICY REGARDING OUR COLLECTION OF DATA FROM U.S. CHILDREN UNDER AGE 13 AND CHILDREN OUTSIDE THE U.S. UNDER AGE 16.
“Personal Data” is data that identifies you as an individual or relates to an identifiable individual, such as:
We and our service providers collect Personal Data in a variety of ways, including:
We and our service providers use Personal Data for legitimate business purposes, including:
We disclose Personal Information:
We also may use and disclose your Personal Data as necessary or appropriate when we have a legal obligation or legitimate interest to do so:
We and our service providers may collect Other Data in a variety of ways, including:
We may use and disclose Other Data for any purpose, except where we are prohibited from doing so under applicable law. In some instances, we may combine Other Data with Personal Data. If we do, we will treat the combined data as Personal Data as long as it is combined.
We seek to use reasonable organizational, technical, and administrative measures to protect Personal Data within our respective organizations. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.
We give you choices regarding our use and disclosure of your Personal Data for marketing purposes. You may opt-out from:
You may delete your account and update or correct certain of your Personal Data through your Services account settings.
You may also contact Hello at [email protected] if you would like to request to review, correct, update, suppress, restrict, or delete Personal Data that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law). We will each respond to your request consistent with applicable law.
In your request, please make clear what Personal Data you would like to have changed. For your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion.
We retain Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.
The criteria used to determine our retention periods include:
In addition, we are not responsible for the data collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, Blackberry, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or in connection with the Services.
Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and, by using the Services, you understand that your data will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your Personal Data.
Additional Information Regarding the European Economic Area (“EEA”): Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission, to protect your Personal Data. You may obtain a copy of these measures here.
Unless we specifically request it, we ask that you not send us, and you not disclose, any sensitive Personal Data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.
Hello Products LLC
363 Bloomfield Ave, Suite 2D
Montclair, NJ 07042
United States of America
Because email communications are not always secure, please do not include credit card or other sensitive data in your emails to us.
You may lodge a complaint with a data protection authority for your country or region or where an alleged infringement of applicable data protection law has occurred. A list of data protection authorities is available at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
As part of our Services, we use certain Facebook products for analytics and/or advertising. Those products may share your Personal Data with Facebook, including Facebook Ireland Limited and Facebook, Inc. For more information regarding Facebook’s use of this data, please visit the Facebook Custom Audiences Terms and the Facebook Business Tool Terms. Facebook Ireland Limited is a Joint Controller of this Personal Data. For information regarding the Joint Controller relationship, and Facebook Ireland Limited’s responsibilities, please visit the Facebook Controller Addendum. For more information about how Facebook processes Personal Data and how you may exercise your rights, please visit Facebook Ireland’s Data Policy. Facebook Ireland Limited is transferring Personal Data from the EEA to Facebook, Inc. in the United States for storage and further processing. For information about this transfer, please visit the Facebook EU Data Transfer Addendum.