Privacy Policy

HELLO PRODUCTS, LLC (“hello”, “we” or “us”) provides this privacy and security policy (this “Policy”) because we know that you care about how your personal information is collected, used, shared and stored. Please read this Policy carefully. This Policy (together with our Terms and Conditions) sets forth the basis on which any personal information that we collect from you, or that you provide to us, will be processed and used by us. This Policy applies only to personal information collected or submitted on our website [https://www.hello-products.com] (the “Website”) or from purchase or use of our products. By using the Website or purchasing products, you agree to the collection, retention and use of your personal information as described herein.

Personal information We May Collect from You

As used in this Privacy Policy,”personal information” means any information that may be used to identify a natural person. This may include first and last name, postal and/or email address, username and password, telephone or mobile number, date of birth, payment information (such as a credit card), social media (such as Facebook, Twitter or Instagram) account names, future communication preferences, contact information for friends referred to us, or telephone number and recordings from calls we receive.

Generally, you may visit and browse the Website without revealing any of your personal information.

To purchase our products online or by phone from us, or when you contact us with an inquiry, request, or suggestion, provide feedback on our products or services, participate in a marketing campaign, or to fulfil an order or register for a sweepstakes or other promotion with us, you may be required to register on our Website or through our social media sites, such as Facebook, Twitter or Instagram, and we may ask you to provide certain personal information which we may keep records of. We may also keep records of the products you view or purchase through our Website or online.

We may also collect information about your activity on the Website or any of our social media sites such as Facebook, Instagram or Twitter, including, without limitation, (i) details of your visits to our Website or any of our social media sites, your IP address, keywords, your web browser, traffic data and location data; (ii) information about your computer or mobile device, including, where available, your operating system and browser type and the country, telephone area or location where your computer is located.

Cookies

When you visit the Website, cookies or other tracking technologies may be placed on your computer or mobile device. A “cookie” is a small amount of data sent to your browser from our server that stores preferences and other information such as session information, what pages are accessed or visited, or allows us to send you alerts to new areas of the Website or to web pages or advertising we have customized for you based on your location or other information collected by the cookies. Much of what is stored is not personal information. The cookies allow us to recognize you when you return to our Website and track and target your interests in order to provide a more customized experience.
You can generally manage or turnoff the cookies by adjusting your browser to not accept cookies or to provide a pop-up notice to you when you are sent a cookie, so you can decide whether or not to accept it. Please know that deleting or disabling cookies may impact your ability to use certain features of our network.

Storage of Your Personal Information

We take reasonable precautions to safeguard your personal information against unauthorized access or disclosure. Unfortunately, no data transmission over the Internet or stored on a server can be guaranteed to be 100% secure. As a result, we cannot guarantee or warrant the security of any information you disclose or transmit to us online, and we are not responsible for the theft, destruction, or inadvertent disclosure of your personal information.

The personal information that we collect from you may be transferred to, and stored at, a destination separate from our company. It may also be processed by staff who work for us or for one of our suppliers or other network participants. Such staff may be engaged in, among other things, the provision of support services, fulfillment, and the like. All personal information you provide to us is stored on our secure servers. Where we have given you, or where you have chosen, a password which enables you to access certain parts of our network you are responsible for keeping this password confidential. We ask you not to share this password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our network; any transmission is at your own risk. Once we have received your information, we will use reasonable security procedures and features to try to prevent unauthorized access.

The Way We Use Information

Except as disclosed in this Policy, we do not sell or disclose your personally identifiable information to third parties without providing you an opportunity to opt out or otherwise prohibit such use. We may access, use or disclose your personally identifiable information to operate, maintain, service or improve the website; provide targeted e-mails, surveys, or promotional offers to you; analyze the website to make it more effective; or for other general internal business purposes.

We may use third party contractors to help us operate our business and the website or administer activities on our behalf, such as authorize credit card transactions. We may share your personally identifiable information with these contractors for those limited purposes. If hello is sold to or merges with another company, some or all of the information collected from you may be transferred to a third party as a result of the transfer of assets. We may also disclose your information when we determine it is necessary to comply with applicable laws or protect the interests or safety of us or of other visitors to the website.

Accessing and Correcting Personal Information

If you would like us to not share your email address or other personal information with any third parties or if you want to ask that we not provide you with targeted e-mails, surveys or promotional offers, send us an e-mail opting out of these communications to [email protected]. Please note that we may occasionally contact you for administrative purposes even if you opt out of these communications.

Your California Privacy Rights

(As provided by California Civil Code Section 1798.83)

California residents have the right to request and obtain from us, once a year and free of charge, a list of the third parties to whom we have disclosed certain types of personal information (if any) for their direct marketing purposes in the prior calendar year. At our option, we may respond to such requests by providing instructions about how our users can exercise their options to prevent our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident and prefer that we send you a separate response, please email your request to [email protected].

The Website is not intended for use by children under the age of 13. We do not knowingly allow anyone under the age of 13 to provide us with any personal information online. If you are under the age of 13, do not use or submit any information to this Website or participate in any of our promotions.

Links

The website may contain links to other sites, including without limitation, social media sites such as Facebook and Twitter, advertisers and other third parties. We are not responsible for the information collection practices or the content of the sites to which we link. The personal and other information collected by these third party websites is governed by their privacy practices and is not subject to this Privacy Policy. These third party websites may also place cookies or other tracking technologies on your computer or personal device.

Changes

We may change this Privacy Policy at any time and without prior notice. We encourage you to check thispage regularly. All material changes to this Privacy Policy will be posted on the Website. Your continued use of the Website following any changes will constitute your acceptance of such changes.

© 2016 Hello Products LLC. All Rights Reserved.

This Privacy Policy was last updated in September 1, 2016.